Returns & Refunds Policy – Metal Offcuts Ltd
At Metal Offcuts Ltd, we want you to be satisfied with your purchase. If you need to return an item, please read our policy below.
- Return Timeframe
You have 30 days from the date of delivery to return eligible items.
- Condition of Returns
To qualify for a return, items must be unused, undamaged, and in their original packaging.
- Custom & Cut-to-Size Items
Unfortunately, bespoke products and cut-to-size metal sheets are non-refundable and cannot be returned.
- Return Process
We encourage customers to contact us by phone or email before returning an item. Many issues can be resolved quickly through discussion, avoiding unnecessary returns.
- Email: sales@metaloffcuts.co.uk
- Phone: 0151 526 4777
- Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a tracked and insured service, as we are not responsible for lost or damaged returns.
- Refund Policy
Once we receive and inspect the returned item, we will process a full refund within 2-3 business days. Please note that your bank may take additional time to process the refund.
- Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately via phone or email. We will work with you to find a resolution, which may include a replacement, refund, or other suitable solution.
- Restocking Fees
We do not charge a restocking fee.
- Exclusions
The following items cannot be returned:
- Bespoke metalwork
- Cut-to-size sheets
- Processing Time
Refunds are processed within 2-3 business days of receiving your return. The time it takes for the funds to appear in your account depends on your bank’s processing speed.
