CUSTOMER SERVICE

Shipping & Delivery

UK

  • We aim to despatch all in stock items within three working days of receipt of payment.
  • Delivery will be made either by first class post, parcel post or by courier, please allow a further two working days for delivery to you. Offshore and Highlands may take longer.
  • Orders which require additional manufacturing processes such as bending are typically dispatched within three to five working days of payment.
  • Deliveries are normally made between 8am and 5pm, somebody must be available at the address you supply in order to check and sign for the goods.
  • No claims or back charges will be accepted for any reason as a result of late or none delivery.

International

  • We ship to EU countries and Internationally by Royal Mail Airmail or International courier.
  • Transit times by courier are typically 4 working days. Transit times by airmail are variable, customs delays and remoteness add to times, major cities are typically within 1 week of dispatch.
  • No claims or back charges will be accepted for any reason as a result of late or none delivery.

Ordering

All orders submitted are subject to our acceptance. We require payment with order unless credit terms have been agreed.

Prices listed on this site and delivery costs are exclusive of tax. If you live within the European Union VAT will be added to the total price at the current rate.

Unforeseen circumstances will occasionally result in an item being out of stock. In this eventuality you will be informed by telephone or e-mail of the likely despatch date, and given the opportunity to cancel. If you cancel we will give a full refund.

Cancellation: If we have not manufactured or despatched your order there should be no problem with cancellation and a full refund.

Refunds: If we have manufactured your order we will consider restocking.

Restocking orders for bespoke sizes is not feasible and we do not offer a refund. However we will take each situation on its merits and make an offer for the goods.

We can restock standard stock items subject to a 30% restocking charge, delivery costs are not refundable. The customer is responsible for retuning restockable items by a shipper who uses a tracking system.

Carriage charges are refundable only if the order has not been shipped.

Returns & Replacements

  • Consignments must be inspected on receipt for damage and signed for accordingly. If there is damage this must be recorded on the shippers pad / paperwork .
  • Couriers will not entertain any claims if damaged goods or packages are signed for “received in good condition”.
  • You should advise us of any shortage, incorrect shipment, transit damage or non-delivery within 7 days of your purchase or within 7 days of the receipt of goods (whichever is longer). Shortages and incorrect shipments will be rectified entirely at the expense of the company. Returns and replacements will be subject to the restocking fee listed below under Refunds and Restocking. This policy in no way affects your statutory rights.
  • Damaged goods including the packaging should be retained by the customer and returned in the condition received. If it is not possible to remedy any defect the company will replace or credit the buyer accordingly.

Cancellation: You may cancel within 7 days of your purchase or within 7 days of the receipt of goods (whichever is longer) and your money will be refunded in accordance with our refund and restocking policies below.

Refunds: If we have manufactured your order, it will be subject to a restocking fee upon cancellation and request for refund. Cancellation and refund requests should be sent by email to: sales@metaloffcuts.co.uk

Payment, Pricing & Promotions

We require payment with order unless credits terms have been agreed. We accept all major credit and debit cards, Paypal, Cheques, Postal Orders and BACS payments.

Quotations are valid for seven days and are based on current stock being unsold unless otherwise stated.

Prices quoted do not include VAT unless otherwise stated.

We charge for packaging and delivery, the amount is always confirmed with the customer.

Prices in the metals markets can be volatile and we reserve the right to adjust the prices on this site at any time without notice.

If this affects any current orders we will advise you accordingly and give you the option to cancel.

Viewing Orders

  • Viewing orders is easy, just login to your account at the link below.
  • You have the ability to view a snapshot of your recent account activity from your My Account Dashboard.
  • Please note that this will work only if you are registered as a customer.
  • You can also check out at anytime as a Guest.
  • Customers can register upon any time at checkout or by visiting one of the links below.

Register as New Customer or go here to Login

Updating Account Information

You can update your account information at anytime by logging in to update your account information from your MetalOffCuts Account

Privacy Policy

  • Data protection is very important.
  • Your information is only used to provide goods and services to you.
  • We pass nothing to any third party other than our shipper.
  • Website cart payment transactions are securely handled by our merchant processor “The Royal Bank of Scotland Worldpay”.
  • Telesales card details are only used to process your payment, they are not retained.
  • In order to deliver your goods we pass on your contact name, address, email address and contact phone number to our shipper.
  • We may use your contact details in order to get in touch with you about your order and to keep you up to date with our services.
  • Cookies are used only to enhance your shopping experience.
  • Any changes to this policy will be posted here.

Disclaimer

Any information displayed on this website or otherwise given by metaloffcuts.co.uk or any group business, metalsheets.co.uk, designs05.co.uk, is given in good faith.

However, no liability will be accepted in respect of any action taken by any third party in reliance thereon.

Any product detailed on this website may be used for a wide variety of purposes and as the company has no control over their use, the company specifically excludes all conditions or warranties expressed or implied by statute or otherwise as to dimensions, properties and/or their fitness for any particular purpose. Any advice given by the company to any third party is given for that party’s assistance only and without any liability on the part of the company.

  • We Work With Many Metal Sheet Products Including: